At Kaira Beauty Care, we strive to ensure your satisfaction with our products and services. Please carefully read our Cancellation and Refund Policy to understand the terms governing cancellations and refunds.
1. Order Cancellation:
You may cancel your order within 24 hours of placing it by contacting our customer support at [contact@kairabeautycare.com]. We will make every effort to accommodate your request, provided that the order has not been processed or shipped.
2. Refund Eligibility:
Refunds are processed in accordance with the following conditions:
- Products damaged during shipping: If your order arrives damaged, please contact us within 48 hours of receipt, and we will arrange for a replacement or refund.
- Defective products: If you receive a product with manufacturing defects, please notify us within 7 days of receipt for a refund or replacement.
3. Return Procedure:
To initiate a return or request a refund, please follow these steps:
- Contact our customer support at [contact@kairabeautycare.com] with your order number and details of the issue.
- Wait for our customer support team to provide instructions on the return process.
4. Non-Refundable Items:
Certain products may not be eligible for refunds due to hygiene and safety reasons. These include opened or used products, as well as products with broken seals or packaging.
5. Refund Processing:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within a reasonable timeframe.
6. Shipping Costs:
Shipping costs for returned items are the responsibility of the customer unless the return is due to a product defect or damage during shipping.
7. Change of Mind:
Unfortunately, we do not accept returns or offer refunds for products based on a change of mind. Please ensure you carefully consider your purchases before placing an order.
8. Contact Us:
If you have any questions or concerns about our Cancellation and Refund Policy, please reach out to our customer support at [contact@kairabeautycare.com].
Kaira Beauty Care reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting to the website. We appreciate your understanding and cooperation in adhering to these terms. Thank you for choosing Kaira Beauty Care for your beauty needs.
